Ordering & Payment

• Affirm didn’t approve me, what do I do?

  For any questions regarding your Affirm account, please feel free to contact Affirm at 1-888-604-6211 or online at https://www.affirm.com/.

• Can I cancel my order?

  If you would like to adjust or cancel your order before it ships, please feel free to give us a call at 1-888-290-4771 and we will be more than happy to assist you with this process.

• Can I change my order since it has not yet been shipped?

  If you would like to adjust your order before it ships, please feel free to give us a call at 1-888-290-4771 or email support@perfectlocks.com. We will be more than happy to assist you with this process.

• Can I place my order using two different forms of payment?

  Yes! You have the ability to place your order using two different forms of payment. You will just need to contact our customer support at 1-888-290-4771 and one of our representatives will be able to assist you with placing your order.

• Do you do custom orders?

  We have the availability to customize most of our products, depending on what you are interested in. You also have the option to work with a stylist in our hair extension bar to create your custom piece. We are able to customize the color, length, and texture. As of now, we do not have the option...

• Do you have a payment plan?

  We offer three different payment plans, Affirm, Sezzle and SplitIt. All three of these options are buy now pay later. They are an outside lending company that offers credit for specific purchases. They have great financing options that start at 0% interest! This means, once your approved through ...

• Do you offer samples?

  Unfortunately, we do not offer samples of our hair at this time. However, we do offer a texture ring that you can purchase with examples of our different texture options. We also carry a color ring that shows all of the colors we carry in stock along with all of the colors that we are able to cus...

• How can I get approved for Affirm?

  To be approved for funding on Affirm, you will have to complete their application at www.affirm.com. You can also apply for Affirm financing on https://www.perfectlocks.com/ by adding the items you would like to purchase to your shopping cart, filling out your information on our website, then sel...

• What are the payment options for international orders?

  We accept payment in the form of a Credit/Debit Card, PayPal, or Amazon Pay on our website and even have financing options through Affirm available as well. PayPal is our preferred method of payment, especially for international orders, as it is the least likely to be declined.

• What is Affirm?

  Affirm is a third-party lending company that offers credit for specific purchases. In order to find out more information, you can go to https://www.affirm.com/ and create an account and see if you are approved for funding. You can also apply for Affirm financing on https://www.perfectlocks.com/ b...

• What type of payment options do you offer?

  We accept payment in the form of Credit/Debit Card, PayPal, Apple Pay, or Amazon Pay on our website. We even have financing options through Affirm, Sezzle, and Splitit available as well. We also accept cash in our retail store!

• When will my order ship out?

  All of our orders are shipped out Monday through Friday. You will need to place your order by 2:00 pm PST to guarantee the order is shipped that day. If placed after, your order may not ship until the following business day.