Ordering, Payment and Savings

  • What payment options and payment plans do you offer?

    We accept major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Want to pay over time? Choose Affirm, Afterpay, Klarna or Shop Pay Installments at checkout. Each provider sets its own eligibility and terms, and you'll see them before you confirm your order. Ordering from outside the...

  • Why didn't Affirm approve me, and how can I get approved?

    Affirm makes every approval decision, so Perfect Locks can't see, change or influence it. If you aren't approved, Affirm will email you the reason, and their team can answer questions about your application. You still have other ways to pay over time at checkout: Afterpay, Klarna or Shop Pay Ins...

  • Can I place my order using two different forms of payment?

    Yes. Call us at (888) 290-4771, Monday to Friday, 9am to 5:30pm PT, and we'll place the order with you. Paying with a Perfect Locks gift card plus another card? You can do that yourself at checkout. Want to go deeper? Contact Us

  • Can I use a discount code with a sale price or gift card?

    In most cases, yes. Discount codes and Perfect Points can be applied to most orders, though some promotions exclude them. Some offers can be combined and others can't, so the simplest way to know is to enter your code at checkout. If your discount applies, you're welcome to check out with it. Al...

  • Can I change or cancel my order?

    Contact us as soon as you can. Orders placed before 2pm PT, Monday to Friday, ship the same day, so the sooner we hear from you, the better the chance we can make the change. Fastest: chat with us or call (888) 290-4771, Monday to Friday, 9am to 5:30pm PT. After hours: send us a message through ...

  • When will an out-of-stock color or length be back?

    Restock timing varies, so we don't promise dates in advance. Sold out doesn't mean gone for good. Here's what you can do: Ask us. Chat with us with the product, color and length, and we'll check the latest timing for you. Order a back-ordered item if the product page allows it. We'll let you kno...

  • What discounts do you offer?

    There are several ways to save: 15% off for military service members, veterans, first responders and their families; students and educators; and healthcare professionals. Verify once through our contact form, and we'll email your personal code within 1-2 business days. Bridal discount for brides...

  • What is Perfect Perks, and how do points work?

    Perfect Perks is our free loyalty program. You earn Perfect Points on every order and redeem them for dollars off your next one: 100 points equals $1. The more you spend in a year, the more you earn: Countess (free to join): 3 points per $1, plus 1,000 bonus points ($10) for joining. Duchess ($...

  • Do you sell gift cards?

    Yes. A Perfect Locks gift card lets them choose the exact color, length and method they love, which takes the guesswork out of gifting hair. Gift cards count as payment at checkout, so they can be used together with a discount code. Not sure of their shade? A gift card plus our free Hair Matchin...