Welcome to Our Help Center

• How do I choose the right type of extensions?
• How much hair do I need?
• What hair textures do you offer?
• How long does the hair last?
• Do you offer samples?
• How long should my hair be for extensions?
• Clip-in or tape-in: which is right for me?

• How do I find my color match?
• Do you offer any other hair colors than what is online?
• What color is Natural Black?
• How is your colored hair created?
• Can this hair be colored?
• Do you do custom orders?

• Is your hair 100% human Remy virgin hair?
• Where does your hair come from, and is it ethically sourced?

• What payment options and payment plans do you offer?
• Why didn't Affirm approve me, and how can I get approved?
• Can I place my order using two different forms of payment?
• Can I use a discount code with a sale price or gift card?
• Can I change or cancel my order?
• When will an out-of-stock color or length be back?
• What discounts do you offer?

See all articles in Ordering, Payment and Savings →

• When will my order ship?
• How much does shipping cost, and when is it free?
• My package is late or lost. What happens next?
• How do I track my order?
• Do you require a signature?

• What is your return and exchange policy?
• How do I start a return or exchange?
• My hair arrived damaged or isn't what I ordered

• What products should I use, and can I use purple shampoo?
• How often should I wash my extensions, and how?
• Can I flat iron and curl it?
• Can I swim in this hair?
• How should I sleep with hair extensions?
• Can I remove my extensions by myself?
• Will extensions damage my natural hair?

See all articles in Wearing and Caring for Your Extensions →

• Do you have wigs I can try on in the showroom?
• Which extensions work for thinning hair or hair loss?
• Does insurance cover a wig?
• Do you sell toppers?

• Where are you, and when are you open?
• Can I order online and pick it up in store?
• Is everything online available in the showroom?
• How do I book the salon, and what services do you offer?

• Do you offer wholesale or drop shipping?
• How do I join the Pro Stylist program, and what do Pros get?
• How do I find a stylist near me?
• Do you offer training classes?