Color Matching and Custom Orders

• How do I find my color match?

  You have three easy options: Free Hair Matching Service: send us a photo and our team matches you. Start here. Color chart: compare shades on our color chart. Screens vary, so use it as a starting point. Torn between two shades? Send us a photo in daylight and we'll tell you which is closer. Whe...

• Do you offer any other hair colors than what is online?

  Yes. Beyond the colors online, we can custom color hair for you. Our Color Ring shows every color we stock plus the custom options, so you can match at home before you order. Custom orders are final sale. Want to go deeper? Color Ring

• What color is Natural Black?

  Natural Black (also called 1B) is our hair's natural, uncolored shade: a dark brown-black. Each bundle comes from a different donor, so it can range from a softer brown to a deeper black. Looking for a specific shade? Contact us before you order and we'll send photos of what we have in stock. W...

• How is your colored hair created?

  Every colored shade starts as unprocessed virgin hair. We then color it over two days with a gentle, ammonia-free process, which gives rich color that resists fading. Want to go deeper? Our 6 Step Process to Perfect Hair Color

• Can this hair be colored?

  Yes, with a few rules: Natural Black (virgin) hair: can go darker or lighter. To lighten, go no more than 3 shades at a time and have a stylist do it, since bleach can affect the texture. Already colored hair: you can go darker, but don't lighten it. Lightening over our color can cause a bad che...

• Do you do custom orders?

  Yes. We can customize the color, length and texture of most of our hair. Our Color Ring and Texture Ring help you choose, and our team works with you on the details. We can't customize tape-ins, skin wefts, toppers, skin base closures or bangs yet. Custom orders are final sale, so we confirm ev...