What is your return and exchange policy?

We offer a no-hassle 14-day return window for refunds and 30 days for exchanges for all unused products from the date of delivery. Our policy allows you to wash, condition, apply low-medium heat, and brush through the hair, while in the zip ties, to ensure full satisfaction of the product before use. If it meets the requirements, you have the ability to return for a refund with a 15% restocking fee (minus any shipping costs) or exchange for another item. Custom orders are charged a orders 35% restocking fee.

Read our full return policy or process a return or exchange request by clicking the link:
https://www.perfectlocks.com/pages/return-policy