Returns and Exchanges

• What is your return and exchange policy?

  You have 30 days from delivery to return or exchange your hair extensions. Exchange or store credit: no fee. Refund: back to your original payment method, minus a 15% restocking fee. To qualify, the security ties must be intact, and the hair must be unworn, dry, not chemically treated, and in it...

• How do I start a return or exchange?

  Go to our Returns and Exchanges portal and look up your order. Choose the items you're sending back and pick an exchange, store credit or a refund. Once your return is approved, ship your package using the instructions you receive. Return labels aren't provided, so you choose the carrier and pay ...

• My hair arrived damaged or isn't what I ordered

  We're sorry, and we'll make it right. Contact us right away with your order number, a short description, and photos if you can. Wrong or missing items: let us know within 7 days of receiving your order. If we made a mistake, we'll reship the correct items at our expense, using the same shipping ...