My package is late or lost. What happens next?

First, check your tracking. Delivery times are estimates and can slip during busy seasons or because of weather, holidays or carrier delays.

If your tracking shows a delivery problem or your package seems lost, contact us right away with your order number. We'll open an investigation with the carrier, which usually takes 8-10 business days. If the package is confirmed lost, we'll send a replacement. If it comes back to us as undeliverable, we'll contact you to reship it.

Please note that Perfect Locks isn't responsible for packages stolen after delivery.

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