Welcome to Our Help Center

• Do you do custom orders?
• Do you offer any other hair colors than what is online?
• Do you offer samples?
• How can I find out what hair texture works for me?
• How can I find the color that matches my hair?
• How do I know what type of hair extensions to purchase?
• How is your colored hair created?

See all articles in About Our Hair →

• Can I work with you on an Instagram collaboration?
• Do you offer drop shipping?
• Do you offer hair extension training classes?
• Do you offer wholesale?
• What are the requirements when placing a wholesale order?
• What is your ambassador program?

• Can I order online and pick it up in store?
• Do you allow walk ins for the salon?
• Do you have everything in store that you offer online?
• Do you have wigs that I can try on in your store?
• What are your store hours?
• What type of installations can you do at your salon?
• Where are you located?

• Can I flat iron and curl it?
• Can I remove my extensions by myself?
• Can I swim in this hair?
• Can I wash this hair?
• Can this hair be colored?
• How often should I wash my hair?
• How should I sleep with hair extensions?

See all articles in Maintenance →

• Affirm didn’t approve me, what do I do?
• Can I cancel my order?
• Can I change my order since it has not yet been shipped?
• Can I place my order using two different forms of payment?
• Do you do custom orders?
• Do you have a payment plan?
• Do you offer samples?

See all articles in Ordering & Payment →

• Do you offer returns or exchanges?
• What is your return and exchange policy?
• When will my refund be processed?

• Do you offer free shipping?
• Do you require a signature?
• Do you ship internationally?
• How much does shipping cost?
• How soon will I recieve my order?
• How soon will my order ship?
• Where do you ship?

See all articles in Shipping →